Car Rental Terms and Conditions

Learn more about car rental terms and conditions, including insurance policies, driver requirements and extra charges.

Insurances

Basic Security (included in the price)

Additional Security

Mixed Insurance with Full Indemnity

The renter can be FULLY exempt from the aforementioned CDW exemption amounts at an affordable premium per day,

  • for the car category Economy premium 10€ / day.
  • for the car category Intermediate premium 12€ / day.
  • for the car category SUV premium 14€ / day.

The prices of the insurance premiums mentioned are in a special offer and are only valid for bookings from our website or by phone. For direct bookings from our car rental stations, increases may apply. No credit card required with this insurance package. No insurance covers damage to the undercarriage, tires and glass breakage.

Public Liability Insurance or Third Party Insurance ( T.P.I. )
You are insured in the event of injury or property damage to a third party other than the renter and passengers.

Personal Accident Insurance ( P.A.I )
Personal Accident Insurance covers hospitalization costs and generally any medical costs for both the driver and the passengers of the vehicle.

Theft Insurance ( T.P. )
Be completely freed from financial responsibility in case of theft of the vehicle. Your personal belongings are not covered.

Fire Safety
Fire Insurance covers you for damages caused to the rental vehicle by fire, lightning strike or explosion. In which cases the Insurance does NOT cover damages When the driver is drunk. After an accident, he did not stop and take the necessary actions, such as notifying our company, the Traffic Police (100), to get names and addresses of those involved in the accident, as well as not to move the car from the scene of the accident before the traffic police and a representative of the insurance company arrive at the scene of the accident. He used the car for unfair and illegal purposes, e.g. smuggling, theft, illegal transportation of objects and goods. The car was driven by someone whose name was not written on the rental agreement. He used the car for any kind of racing or competition. He drove the car on unauthorized roads such as beaches, unsuitable roads, mountains, etc. He was driving the car without observing the K.O.K. road traffic code, e.g. violation of traffic lights, the STOP sign, speed limit, entering the opposite stream, etc.

In which cases the Insurance does NOT cover damages

  • When the driver is drunk.
  • After an accident he did not stop and did not take the necessary actions, such as notifying our company, Traffic (100), getting names and addresses of those involved in the accident, as well as not moving the car from the scene of the accident before the traffic police and a representative of the insurance company arrived at the scene of the accident.
  • He used the car for unfair and illegal purposes, e.g. smuggling, theft, illegal transportation of objects and goods.
  • The car was driven by someone whose name was not written on the rental agreement.
  • He used the car for any kind of racing or competition.
  • He drove the car on unauthorized roads such as beaches, unsuitable roads, mountains, etc.
  • He was driving the car without observing the K.O.K. road traffic code, e.g. violation of traffic lights, the STOP sign, speed limit, entering the opposite stream, etc.

Driving Terms

  • The driver must comply with the Greek Road Traffic Code.
  • To drive prudently and carefully and never under the influence of alcohol or drugs or a bad psychological state that will affect his driving.
  • He must NOT use the car for off-road driving and on beaches. Damage caused to the bottom of the car due to gross negligence or malicious use is not covered by any insurance and is borne by the driver. Off-road driving is only allowed in 4×4 jeeps.
  • In the event that any warning sign lights up on the car’s dial, contact us immediately to give the correct instructions.
  • Under no circumstances allow someone else to drive the vehicle that is not registered in the rental contract and without notifying the company.

Car Type & Class

The type of car is indicative and only the car category is confirmed. In special cases of non-availability, we will offer you a higher class car at no extra charge.

Rental Cost Calculation

The rental cost is deducted on a 24-hour basis with a margin of 2 hours calculated from the time the vehicle is returned. After 2 hours an additional day is charged.

Return of the Car before the end of the rental period

Any part of the payment amount is not given back if the vehicle is returned earlier than the end of the rental period.

Driving License

A valid National Driving License is required along with your ID. For citizens outside the European Union, an International Driving License is required.

Minimum Age Restrictions

All drivers must be over 21 years of age and hold a driving license for at least 12 months to rent cars in the Economy, Intermediate, SUV categories.

Payment Methods

Payment for the rental can be made upon collection of the car in cash or by credit/debit card (no deposit required). In addition, we provide the option to pay online through our website during the booking process.

Loss of Keys

If you lose your car keys, you must notify us immediately so that we can provide you with a spare. The cost of replacing the key is borne solely by the renter and is not covered by any insurance.

Fines and Violations

Administrative Penalties resulting from traffic violations committed during the rental period of the car are entirely borne by the renter and the company must be informed. If the fine is discovered after the end of the lease, the violation will be charged to the tenant.

Unlimited Kilometers

There is no limit to the mileage of each rental day.

Changing or Canceling a Booking

For any change to the reservation, the customer must inform the relevant reservations department at least 48 hours before the start of the rental.

Free Cancellation up to 15 days before the reservation.

Fuel Policy

With the amount of fuel you will receive the car with the same amount you will have to return it. If the vehicle is returned with extra fuel, the value of the fuel is not refunded.

Optional Equipment and Services

2nd Driver
You have the possibility to add a 2nd driver to the rental contract completely free of charge. The 3rd driver is charged €2/day.

Children’s Seats
2 types of child seats are available:

  • Baby seat – Suitable for babies up to 3 years old with an additional charge of €13/day.
  • Child Seat – Suitable for children over 4 years old with an additional charge of €13/day.

Geographical Restrictions

The traffic of the vehicle is ONLY for the island of Crete.

At Chania RentGo we provide car rental services with a privately owned fleet, ensuring consistency, quality service and excellently maintained vehicles.

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